Livod Beauty Studio Policies

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1) Booking & Deposit Policy

• A 20% non-refundable deposit is required to secure all appointments.

• Your deposit goes toward your total on the day of your appointment.

• Appointments are confirmed only after the deposit is received.

• Deposits are transferable one time when rescheduling is done within the allowed window (see Rescheduling).

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2) Cancellation Policy

• If you need to cancel, please notify us as early as possible.

• Deposits are non-refundable for cancellations.

• Cancelling with less than 48 hours’ notice may require a new deposit to rebook.

• Repeated last-minute cancellations may result in booking restrictions.

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3) Rescheduling Policy

We understand life happens, rescheduling is allowed with boundaries to protect our time and schedule.

• You may reschedule one time with at least 48 hours’ notice, and your deposit will transfer.

• Rescheduling with less than 48 hours’ notice results in forfeiting your deposit, and a new deposit will be required to rebook.

• If you reschedule, your new appointment must be booked within 30 days of the original date. After 30 days, the deposit expires and a new deposit is required.

• No rescheduling will be accepted via social media comments. Please use the booking link, email, or phone.

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4) No-Show Policy

• No-shows forfeit the deposit and may require full prepayment to book again.

• If you are more than 15 minutes late, your appointment may be treated as a no-show (see Late Arrival).

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5) Late Arrival Policy

• Please arrive on time. PMU appointments are scheduled with time.

• If you are 10–15 minutes late, we will do our best to accommodate, but your service may be shortened.

• If you are 15+ minutes late, your appointment may be cancelled and your deposit forfeited.

• Late arrivals for touch-ups may be cancelled first, as they rely on tight scheduling.

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6) Refund Policy

Because PMU and beauty services involve time, products, custom work, and reserved appointments:

• All deposits are non-refundable.

• No refunds are provided for completed services.

• If you choose to stop mid-service, the service is still considered rendered and no refund will apply.

Packaged Services & Complimentary Inclusions

• Some services may include a complimentary touch-up within a specified timeframe.

• These services are priced as a complete package, not as separate or itemized sessions.

• Complimentary touch-ups hold no standalone monetary value and are not treated as a second paid service.

• If the touch-up is not used within the stated timeframe, it is forfeited and cannot be refunded, credited, or transferred.

• If Livod Beauty must cancel your appointment due to an emergency on our end, you may choose:

• a priority reschedule, or

• a refund of any amount paid beyond your deposit (if applicable).

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7) Payment Policy

• Remaining balance is due on the day of your appointment.

• Accepted payment methods: booking link, e-transfer, credit/debit, or cash (tax applicable).

• Chargebacks or payment disputes may result in immediate booking restrictions and formal collection steps.

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8) Touch-Up Policy (PMU)

• Touch-ups are offered within a specific timeframe provided at booking and are part of maintaining optimal healed results.

• Where applicable, a touch-up may be offered as a complimentary session within a 6-month window from the initial appointment date.

Complimentary Touch-Ups

• Must be booked and completed within the stated timeframe

• Are not guaranteed beyond this period

• Are not treated as a separate paid session

• If the touch-up timeframe has passed:

• the session will be booked at the applicable touch-up rate based on time elapsed

• pricing will depend on healed results and current brow condition

Touch-Up Pricing Factors

• Time since the initial session

• Condition of healed work

• Previous work and saturation level

Work Done by Another Artist

• Livod Beauty may decline touch-ups or corrections of work not originally done by us unless the area is sufficiently faded and suitable for safe correction (assessment required).

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9) Results & Healing Expectations

Permanent makeup is a process, not a one-day outcome.

• Healing varies by skin type, lifestyle, medications, aftercare compliance, and previous PMU.

• Color will appear stronger initially and soften as it heals.

• We do not guarantee exact color retention or symmetry due to natural facial differences and skin behavior.

• Additional sessions may be required in some cases and will be discussed transparently.

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10) Aftercare Compliance Policy

• Following aftercare is required for best healed results.

• If aftercare is not followed, we are not responsible for premature fading, patchiness, or complications.

• Please contact us promptly if something appears outside normal healing.

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11) Eligibility & Medical Disclosure Policy

For your safety:

• You must disclose relevant medical conditions, medications, pregnancy/breastfeeding status, recent cosmetic procedures, and skin treatments.

• We reserve the right to refuse service if treatment is not safe or suitable.

• If you arrive and are not eligible, your appointment may be cancelled and your deposit forfeited due to time reserved.

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12) Studio Conduct & Respect Policy

Livod Beauty is a professional and respectful environment.

• Harassment, aggressive behavior, or disrespect will result in immediate refusal of service and booking bans.

• We reserve the right to end an appointment if safety and respect are compromised.

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13) Communication & Response Time Policy

• Standard response time is 24–48 hours (business days).

• For urgent matters, contact: (587) 582-0883 or info@livodbeauty.com

• Social media DMs are not guaranteed as an official support channel.

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14) Admin Team Authority Policy

• Our admin team is authorized to manage bookings, deposits, rescheduling, cancellations, and policy enforcement.

• Policies apply equally, regardless of who you speak with.

• Any exception must be approved by management and confirmed in writing.

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15) Photo/Video Consent Policy

• We may take before/after photos or videos for training and marketing.

• If you prefer not to be photographed, please notify us before your appointment.

• Your privacy will always be respected.

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16) Service Guarantee Boundary

• We guarantee a clean, professional service and best-practice technique.

• We do not guarantee specific healed results due to skin variability.

• We will guide you through realistic expectations and next steps.